Customer Service - Level 2
Duration: 2 Days
Total Credits: 9
Course description: This 2 day highly interactive and engaging course will provide students with fundamental cutomer service skills and knowledge. Students will learn: how to communicte with customers in a professional and courteous manner, develop some key sales techniques, communication skills and knowledge. Students will learn; how to communicate with customers in a professional and courteous manner, develop some key sales techniques, communication skills and knowledge of legislation in relation to the sale of goods and services in New Zealand.
Unit Standard 11941, Establish and maintain positive customer service interactions within a retail environment
(Linked to Services Industries vocational pathway)
Unit Standard 57, Provide Customer Service(Linked to Services industries vocational pathway)
Unit Standard 28301, Demonstrate knowledge of products and product information in a retail environment
Level 2, Credits 2
Level 2, Credits 2
Level 2, Credits 5