Auckland Barista & Customer Service Workplace Course
Features small regular courses Requires 7 students to run the course
We deliver a 3 day training course, that is focussed on practical skills and customer service skills. Students are then placed at a Cafe to complete a further 3 days work experience.
Level 2 & Level 3 Barista & Customer Service Course
Total Credits: 21
Duration: 3 Day course + 3 days/shifts Cafe Work placement
Venue: Royal Oak Bowls, 146 Selwyn St, Onehunga
(3 day course)
Unit Standard: 17285, Demonstrate knowledge of commercial espresso equipment and prepare espresso beverages under supervision,
L2, C4
Unit Standard: 17286, Prepare and present pressed coffee for service,
L2, C2
Unit Standard: 17287, Prepare and present filtered coffee for service,
L2, C2
Unit Standard: 28145, Interact with customers in a service delivery context L2, c2
Unit Standard: 57, Provide Customer Service
L2, C2
Unit Standard: 9681, Contribute within a team group which has an objective
L3, C3
Unit Standard: 11097, Listen actively to gain information to an interactive situation
L3, C3
Unit Standard: 27940, Provide cafe table service (This is completed in the workplace as an optional extra)
L3, C5
Some of our Cafe Partners...
