Whangarei Barista Cafe Shop course
Level 2 & Level 3 Barista & Customer Service course where training takes place in an actual in store Cafe, located in The Salvation Army Family Store, 36 Vine St, Whangarei
Level 2 Barista & Customer Service Course
Total Credits: 20
Duration: 5 Shifts/Half days, either 9am - 12pm or 12pm to 3pm
No. of Students: 4-5 Students per course
Venue: Located in the Salvation Army Family Store, 36 Vine St, Whangarei
Unit Standard: 17285, Demonstrate knowledge of commercial espresso equipment and prepare espresso beverages under supervision,
L2, C4
Unit Standard: 11938, Assist customers to select goods and/or services
L2, C5
Unit Standard: 17286, Prepare and present pressed coffee for service,
L2, C2
Unit Standard: 10780, Complete a work experience placement,
L2, C3
Unit Standard: 62, Maintain personal presentation and a positive attitude in a workplace involving customer contact
L2, C3
Unit Standard: 9677, Communicate in a team or group which has an objective
L2, C3
Barista Skills
Customer Service
Team Work
Coffee production
Coffee Origins
Barista Equipment
Health & Safety
Level 3 Barista & Customer Service Course
Total Credits: 18
Duration: 2 Options:
Option 1: 3 full days 9am - 3pm
Option 2: 3 Double Shifts/Full days, 9am - 3pm
No. of Students: 3 Students per course
Pre-course work online/readings will be required prior to attending cafe training course.
Venue: Located in the Salvation Army Family Store, 36 Vine St, Whangarei
Unit Standard: 17288, Prepare and present espresso beverages for service
L3, C5
Unit Standard: 11818 Demonstrate and apply product and/or service knowledge
L3, C4
Unit Standard: 9681, Contribute in a group/team which has an objective
L3, C3
Unit Standard: 11817, Serve Customers face-to-face in a wide range of contexts
L3, C4
Unit Standard: 11097, Listen to gain information in an interactive situation
L3, C3